“Rules” means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3.1 and 1.3.2
“Services” means, as appropriate, the services offered for the time being by Casollo through the Website and/or via any mobile or tablet application.
“Website” means the website https://casollo.com or any page or section thereof for the time being
“Casollo” means Stage5 N.V..
Multislot games – Australia, Bahamas, Belgium, Cayman Islands, Czech Republic, Denmark, France, Hungary, Iran, Iraq, Israel, Italy, North Korea, Poland, Saudi Arabia, Singapore, Spain, Turkey, United Kingdom, United States, Vatican City.
NetEnt games – Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Serbia, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal, and Romania
NetEnt Branded games – Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following countries: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
NextGen Gaming games – Afghanistan, Algeria, Angola, Australia, Bosnia and Herzegovina, Canada, Crimea Region, Cuba, Democratic People’s Republic of Korea, Ecuador, Guyana, Iran, Iraq, Lao PDR, Myanmar, Panama, Papua New Guinea, Sudan, Syria, The United States of America, its territories and possessions, Uganda, Vanuatu, Yemen.
Playson games – Australia.
Pragmatic Play games – Denmark, France, Gibraltar, Israel, Romania, Ukraine, United Kingdom, United States.
CLOSURE AND TERMINATION BY US
SUSPENSION BY US
We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
We will use your personal data to allow you to participate in the Games and Bets and to carry out operations relevant to your participation in the Games or Bets. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service (please log in to your Casollo account / edit profile in order to opt out). If you wish to opt-in again and receive any kind of marketing material by contacting Customer Support.
Your personal data will not be disclosed to third parties unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or Bets; or unless it is required by law; or unless we must do so in order to responsibly fulfill anti-fraud and anti-money laundering obligations to which we are subject. As Casollo’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website and product offering, personal data may be disclosed to them. Employees of Casollo, in specific Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. In order to provide you with an efficient service, we and/or our service providers may transfer your personal data from one country to another world-wide. If we transfer data outside/inside the European Economic Area we will comply with the transfer protocols required by EU law. You hereby consent to such disclosures and to such transfers of data as set out in this paragraph.
We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
In the processing of your betting account and associated transactions, we may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies. These agencies may keep a record of your information. You hereby consent to such disclosures and to the keeping of such records by third parties.
We may contact you periodically by email, telephone or other forms of mobile-based communication with offers and promotions from other Casollo which are operated by and under the licenses of Casollo. You hereby consent to such contact.
Calls may be recorded and used for training purposes. We can disclose the content following receipt of an order by any regulatory or government authority to do so, or under any provision in the Governing Law. Calls and electronic communications are stored for one year and then deleted from the system.
The following provisions apply in addition to the Betting Rules for the offered live bets.
In addition to and – if necessary – deviating from the general conditions for live bets above, individual sports/betting markets are subject to special rules which are quoted below.